Service & Inclusions

Whatever your tastes, our attentive and professional staff are at your service to ensure your cruise will be one to be remembered. Even under the most extreme climatic conditions, you can be sure of great comfort and an exceptional service which are the hallmark of our line.

The French way of life
We want to make sure the French way of life voyages across all of the world's oceans. As part of our ongoing search for excellence we associate with partners who share the same policy.

In terms of gastronomy take advantage of a sweet snack with Pierre Hermé Paris macaroons, taste a selection of bread, baguettes and Vienese bread and clink glasses of champagne at gala dinners. Dyptique bath products embalm the cabins while Fragonard environment scents diffuse a pleasant fragrance around the ship.

Butler service
Our butler service is reserved for passengers travelling in one of the suites situated on Deck 6 aboard Le Boréal, L'Austral, Le Soléal or Le Lyrial, as well as all the Owner suites, Deluxe Suites, Privilege Suites and the Prestige Suites situated on Deck 6 aboard the PONANT EXPLORERS.
Attentive and discreet, your butler will provide a fully personalized service. Throughout your cruise, he will be at your service. You will benefit in this way from a bespoke, carefree voyage.

Laundry service
For optimal comfort, a laundry service* is offered on each of our ships. You will find laundry pricing, bags and slips inside your stateroom. During your entire cruise, your steward or stewardess will be available to take care of washing and ironing** your clothing within 48 hours.

*Dry cleaning is not available.
**These are paid-for services and will be directly charged to your stateroom's account.

Room service
Whether you wish to have breakfast in the privacy of your stateroom, savour a snack in the middle of the day or enjoy your dinner in an intimate setting, our Room Service is available for you. Have a gourmet interlude and treat yourself from a varied menu at any time of day or night *.

Pillow Menu
All of our teams are available to help ensure your ultimate comfort onboard. That means paying attention to the smallest details. That’s why, you can select the pillow that best suits you from our "special menu".

Open Bar
From the moment you board and throughout your cruise, your unlimited drinks are included*, at any time of the day. A drink with friends at the bar, refreshments on your return from an excursion or in the calm of your Stateroom’s balcony: enjoy a large selection of beverages (mineral waters, cold drinks, cruise wines, beer, champagne, spirits, coffee, tea).
 A selection of premium alcoholic drinks is also available "à la carte".

*It doesn't include premium alcoholic drinks indicated in the Bar Menu. It is valid only for individual personal consumption, without limitations.

Free & unlimited Wi-Fi
Whatever their cabin class, all our passengers have access to Wi-Fi free of charge everywhere on board and on all the vessels in our fleet. By means of a satellite link, Wi-Fi is accessible in most of the regions we sail to, even the most isolated.

Postal service
You can send family and friends your news at any time during your cruise. Thanks to our onboard postal service you can dispatch your mail by handing it to reception*. Postal cards are on sale in the boutique and in every cabin there are writing pads and envelopes placed at your disposal.

*The cost of stamps will be debited from the cabin account.

Special polar cruise service
In order to facilitate the preparation for your stay in very cold regions, a polar parka is given to all passengers sailing on a polar cruise.

You can also rent boots for Antarctic and Arctic cruises. Inform your travel consultant of your shoe size before your departure date and the boots will be delivered directly on board.