Service & Inclusions

THE MOST PERSONAL SERVICE
compliments of the most tenured crew on the rivers
Service is at the heart of everything we do. From carefully crafting every aspect of your trip to taking care of your every need onboard, it's all about putting a smile on your face and watching you fall in love with your destinations. That's the driving force behind our guest-centric atmosphere and the reason you leave your cruise feeling like part of the family.

No Request Is Too Large
At Uniworld, we all live by the credo “No request is too large, No detail too small.” Our goal is to give you the unique and unforgettable experiences you seek, with the personalized, industry-leading service you deserve.

No Detail Too Small
The tiniest details often draw the brightest smiles. Our staff’s passion is apparent in their matchless attention to your interests, like remembering your drink order from day one, or venturing off the ship to surprise you with chocolates from a local shop you mentioned in passing.

The Most Tenured Crew On The Rivers
Travel with Uniworld, and you’ll find crew members that have worked with us for decades. Not only is working for the world’s most luxurious river cruise line aspirational, but we believe in treating our team like family—all of which inspires their passion for creating memorable travel experiences.

In-Suite Butlers
Book a suite, and you’ll be assigned a dedicated personal butler for your cruise. Our butlers don’t moonlight in other positions, enabling them to deliver exemplary service to our suite guests around the clock, including packing and unpacking services, room service, and more.

Butler service varies in Egypt, Southeast Asia, and India. Butler service is not available in Peru.